

RETAIL SALES
Duration: 5 weeks at 4 hours/day + optional practicum
Program Overview
Summit’s Retail Sales Program provides students with the necessary skills and knowledge to successfully enter the retail sales industry. The Retail Sales Program provides graduates with the transferable and marketable skills needed to gain employment and thrive in a variety of situations and work environments. Some of the units covered are Quality Customer Service, Interpersonal Communications Skills, Building the Sale, Retail Math, Completing Sales Transaction and Point-of-Sale.
Graduates of the Retail Sales Program can use point-of-sale operating systems, complete simple and complex transactions; and provide exceptional customer service.
Course Outline
Quality Customer Service
Interpersonal Communication Skills
Building the Sale
Mathematics of Retail
Completing the Sales Transaction
Point of Sale
Career Opportunities
Cashier, Sales Representative, Customer Service Representative etc.
Pre-requisites
18 years or older
Proof of OSSD (diploma/transcript) OR Pass mature entrance exam