CUSTOMER SERVICE

Duration: 200 hours; 10 weeks at 4 hours/day + optional practicum

Course Outline

Computer Foundations:

- Introduction to Computers and Windows

- Microsoft Word Level 1

- Microsoft Excel Level 1

Customer Service:

- Quality Customer Service

- Interpersonal Communication Skills

- Personal Attributes

- Customer Service Awareness & Relations

- Sales from a Customer Service Perspective

 

Job Search Training:

- Cover Letters

- Resume

- Mock Interviews

Career Opportunities

 

Call Centre Representative, Client Services Representative, Front Desk Agent, Dispatcher, Receptionist etc.

Pre-requisites

 

18 years or older

Proof of OSSD (diploma/transcript)  OR  Pass mature entrance exam

CUSTOMER SERVICE STUDENT TESTIMONIALS

"I had such a great experience studying here at Summit College.  I had a teacher who really cares and makes sure that every single student achieved their goals.  I'm feeling confident and ready for a new job in the Customer Service field." - AB

"My experience at Summit College has been wonderful.  I have learned a lot.  I feel more confident about myself and also I feel that I am doing something important in my life...Learning about customer service, and knowing the different cultures is a rich experience that I have enjoyed.  The teachers here were not only very helpful, but also very educated in all aspects of their teaching field." - KH